Troubleshooting

Topics/Widget are not visible
Have you implemented the Inline Manual code above the body closing tag? If not, it most likely won't work and it might be throwing errors like: ...
Mon, 14 Feb, 2022 at 12:00 PM
Troubleshooting: send a copy of your webpage
This article will help you on how to report a bug or issue to our Support Team by providing enough context. The following options will help our Support Team...
Mon, 14 Feb, 2022 at 12:00 PM
Widget is empty
1. Authoring tool is enabled The Authoring tool is able to preview only one Topic at a time. Therefore if enabled, it might be confusing, that there are no...
Mon, 14 Feb, 2022 at 12:00 PM
Authoring tool is not working
Is Authoring tool not showing? Use following techniques, to troubleshoot when Authoring Tool is not showing at all or the Authoring tool has stopped showin...
Mon, 14 Feb, 2022 at 12:00 PM
How to: the Player Debug Widget
With the Player Debug Widget, you can monitor changes in your content while previewing it live on the site. Use the widget for a debugging process, especial...
Mon, 14 Feb, 2022 at 12:01 PM
How to: the Step Indicator
With the Step Indicator, you can monitor which steps are displayed while working with the topic in the Authoring tool. You can see the Step Indicator in the...
Mon, 14 Feb, 2022 at 12:01 PM
Why am I seeing others content? Private vs Public topics
We have a concept of public and private topics. The scope of visibility is only within the Inline Manual portal. Public means, that everyone who...
Mon, 14 Feb, 2022 at 12:01 PM
Widget is cut-off on the edge
Depending on how your webpage is designed, you may encounter something like this with your widget after you have installed/implemented it:   Th...
Mon, 14 Feb, 2022 at 12:01 PM
Topics aren’t launching automatically - autolauncher troubleshooting
After setting up Autolaunchers, Topics should launch automatically for users upon logging-in based on the chosen rules. However, if you still can’t get a To...
Wed, 24 Aug, 2022 at 1:16 AM
Do we need to install the chrome browser plugin for every user?
No, the browser plugin (extension) is only for authoring.
Mon, 14 Feb, 2022 at 12:01 PM