Troubleshooting
Under this category, you'll find answers to commonly asked questions and troubleshooting guides.
Mon, 14 Feb, 2022 at 11:59 AM
There may be instances that you see a launcher in a place where it shouldn’t appear. This may happen if you have assigned the launcher to a vague element. M...
Mon, 14 Feb, 2022 at 12:00 PM
Check the version of your Authoring tool
Enable the Authoring tool. The Inline Manual icon in the top right corner of your browser should be green.
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Mon, 14 Feb, 2022 at 12:00 PM
Here are the most common issues related to assigning elements. If you don't see your issue on the list, send a detailed email to support@inlinemanual.c...
Mon, 14 Feb, 2022 at 12:00 PM
This article instruction should help resolve any of the following issues:
The Authoring Tool is freezing/not responding,
The Authoring Tool is un...
Mon, 14 Feb, 2022 at 12:00 PM
We use .zip files to reduce the size of the files. It gives you the fastest download possible.
Opening files (especially those larger than 4GB) is a f...
Mon, 14 Feb, 2022 at 12:00 PM
There may be instances that you will have pop-up modals in your app. When adding a step and a launcher to it, the launcher may place itself behind the modal...
Mon, 14 Feb, 2022 at 12:00 PM
When you launch the Authoring tool, it checks to make sure you are logged in. If you're not logged in, you will get a message that you are "Not Au...
Mon, 14 Feb, 2022 at 12:00 PM
The Diagnostic Tool checks the currently viewed site in the browser against the site active within the Authoring tool to help you troubleshoot possible prob...
Thu, 12 May, 2022 at 7:56 PM
There may be instances that you see your steps or widget appearing twice or more on the page.
© Photo by Chad Cleveland
This occurs when the In...
Mon, 14 Feb, 2022 at 12:00 PM