Under this category, you'll find answers to commonly asked questions and troubleshooting guides.

There may be instances that you see a launcher in a place where it shouldn’t appear. This may happen if you have assigned the launcher to a vague element. M...

Check the version of your Authoring tool Enable the Authoring tool. The Inline Manual icon in the top right corner of your browser should be green. ...

Here are the most common issues related to assigning elements. If you don't see your issue on the list, send a detailed email to [email protected]...

This article instruction should help resolve any of the following issues: The Authoring Tool is freezing/not responding, The Authoring Tool is unable ...

We use .zip files to reduce the size of the files. It gives you the fastest download possible. Opening files (especially those larger than 4GB) is a f...

There may be instances that you will have pop-up modals in your app. When adding a step and a launcher to it, the launcher may place itself behind the modal...

When you launch the Authoring tool, it checks to make sure you are logged in. If you're not logged in, you will get a message that you are "Not Aut...

The Diagnostic tool checks the currently viewed site in the browser against the site active within the Authoring tool to help you troubleshoot possible prob...

It is possible that you may encounter situations where you observe that your Steps or Widget are displaying multiple times on the same page. This occurs whe...