Standard Plan and Enterprise users can track when users complete tutorials or reach specific steps in Google Analytics, Heap Analytics, Intercom, Kissmetrics, Marketo, Segment or Woopra. These new player integrations send event information to your third-party analytics services. This is one-way integration, you need to have these services already injected inside of your application.
How to set up third-party analytics
To set it up, enable the third party service on your site or application.
- Visit Site > Settings > Player integrations.
- Select which analytics service you’d like to send data to.
You can track events to give you insight into how users interact with your interactive walkthroughs. For example, you can tell when a user manually closes a topic by tracking Topic End.
Topic Start will show when a topic is launched or activated for the user. Step Show will track the steps viewed or shown to the user.
The 'Topic End' event is triggered not only when the user manually closes a Topic at any time, but also when the user closes a Step after completing the Topic. However, it's important to note that the 'Topic End' event does not signify the completion of the Topic itself. When a user does complete a Topic, it is indicated by either reaching the last Step within the Topic or a Step that has been designated as the final Step, which will then be recorded as a 'Topic Done' event.
For Google Analytics go to Behavior > Events to view your Data
We are working on further integrations, the first step was to build an engine around this to make it super easy to add any other integrations. Let us know at email@example.com what should we integrate next.